AA sat-nav car insurance policy

by Source of Article on February 9, 2012

The AA's black box deviceThe black box device is fitted to the policy holder’s car

The AA is set to launch a new insurance policy which uses sat-nav technology to track driver performance.

The firm said the system would allow its better drivers to receive cheaper premiums.

It follows similar efforts by smaller insurers. Larger rival Direct Line has told the BBC it is also piloting its own “black box” scheme.

Critics of the technology said that data should not be used as a reliable measure of a driver’s ability.

The system involves the installation of a small black box into the driver’s car which records how they drive.

The measures include monitoring speed, braking severity, cornering and the types of roads used during certain times of day.

This information is transmitted remotely to the insurers, and can also be accessed by users via a website which gives information on overall performance, warning them if they are likely to be moved to a higher premium.

“The reports are pretty detailed,” AA spokesman Ian Crowder told the BBC ahead of Wednesday’s formal announcement.

“The point is that these sorts of devices firmly put in the hands of the driver a responsibility for driving safely. It makes you think.”

Continue reading the main story

Start Quote

What we are totally against is people who don’t give their consent being penalised”

End Quote
Keith Peat
Association of British Drivers

The information could be used to prove who was at fault in accidents, Mr Crowder added, but such detailed information would only be disclosed with a court order.

‘Stern email’

He added that the system could also detect sudden hard braking so assistance could be sent.

Extreme speeds would be greeted with “a stern email” to the driver.

He said the “pay-how-you-drive” system, which is aimed primarily at young drivers, could save customers up to £850 per year.

“All the anecdotal evidence suggests that people who have installed the system have about a 30% better claims experience – in other words, less crashes – than those who don’t,” he added.

The technology, known as “telematics” or “black box insurance” has for several months been utilised by smaller insurance firms such as Co-Op and Coverbox.

Welsh insurance firm Motaquote has just launched a partnership with leading sat-nav manufacturer TomTom to offer real-time feedback on driver performance.

AA driving dashboardDrivers can check on their data via an online dashboard

Other major insurers are expected to launch policies soon. Direct Line told the BBC it had begun a pilot using its own technology – called Tracker – which it hoped to implement by the end of the year.

Elsewhere, car hire firm Avis said telematics is “one to watch”, and said it might consider using the technology in its vehicles.

‘Spy in the car’

Malcolm Tarling, from the Association of British Insurers, said it is an approach which is likely to become commonplace.

“It’s particularly important for young drivers who have high premiums,” he said.

“You may say you don’t want a ‘spy in the car’ as some call them, but others may say that if this is one way of making my premiums reflect my safety on the road, this will be of interest.”

But Keith Peat, a spokesman for the Association for British Drivers, told the BBC he was worried that drivers who did not want to allow telematics in their vehicle would face higher costs.

“Providing the drivers give their consent it is OK,” he said.

“But what we are totally against is people who don’t give their consent being penalised.”

Article source: http://www.bbc.co.uk/go/rss/int/news/-/news/technology-16969509

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by Source of Article on February 9, 2012

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Ofcom targets switching slammers

by Source of Article on February 9, 2012

Internet cableOfcom says many consumers lose their broadband connection for a week when they switch provider

Landline phone and internet providers which switch customers to their service without their consent – a process known as “slamming” – are being targeted by Ofcom.

The telecoms regulator says that an estimated 520,000 UK households were “slammed” last year.

It argues that all switches should be verified by a third party to prevent abuses.

The telecoms industry has expressed concern that this could add to costs.

Other suggestions put forward by the regulator include:

  • Making the new provider responsible for the switching process
  • Simplifying the process to make sure that consumers are not confused and do not have to contact different providers
  • Addressing technical problems which can cause the wrong lines to be switched
  • Tackling loss of service caused by a change of provider; Ofcom says one in five consumers lose their broadband connection for about a week when they switch

“Many people think that the current systems are too difficult and unreliable which is why we have made it one of our priorities to tackle this problem,” said Ofcom’s chief executive Ed Richards.

“Today’s proposals are designed to make the process easier and safe from slamming.”

‘Cumbersome experience’

Campaign group Consumer Focus praised the regulator’s proposals and urged it to consider similar measures for TV and mobile services.

“When you switch to a new supplier, it should be responsible for making the process quick and simple – the company losing the business has few incentives to do this,” said Adam Scorer, its director of policy.

“When the new company handles the move it tends to bring down costs, limit disruption and encourage quick completion; all of which is good news for consumers.”

The Internet Services Providers’ Association, which represents the industry, said it also welcomed Ofcom’s intervention. However, it added that it had reservations about some of the specific proposals.

“We do have some concerns about potential costs of a third-party verification process, and what could turn out to be a potentially cumbersome customer experience.”

Ofcom says it will consult the industry, consumers and other interested groups on the proposals until 23 April and report back in the autumn.

Article source: http://www.bbc.co.uk/go/rss/int/news/-/news/technology-16965994

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Ofcom targets switching slammers

by Source of Article on February 9, 2012

Internet cableOfcom says many consumers lose their broadband connection for a week when they switch provider

Landline phone and internet providers which switch customers to their service without their consent – a process known as “slamming” – are being targeted by Ofcom.

The telecoms regulator says that an estimated 520,000 UK households were “slammed” last year.

It argues that all switches should be verified by a third party to prevent abuses.

The telecoms industry has expressed concern that this could add to costs.

Other suggestions put forward by the regulator include:

  • Making the new provider responsible for the switching process
  • Simplifying the process to make sure that consumers are not confused and do not have to contact different providers
  • Addressing technical problems which can cause the wrong lines to be switched
  • Tackling loss of service caused by a change of provider; Ofcom says one in five consumers lose their broadband connection for about a week when they switch

“Many people think that the current systems are too difficult and unreliable which is why we have made it one of our priorities to tackle this problem,” said Ofcom’s chief executive Ed Richards.

“Today’s proposals are designed to make the process easier and safe from slamming.”

‘Cumbersome experience’

Campaign group Consumer Focus praised the regulator’s proposals and urged it to consider similar measures for TV and mobile services.

“When you switch to a new supplier, it should be responsible for making the process quick and simple – the company losing the business has few incentives to do this,” said Adam Scorer, its director of policy.

“When the new company handles the move it tends to bring down costs, limit disruption and encourage quick completion; all of which is good news for consumers.”

The Internet Services Providers’ Association, which represents the industry, said it also welcomed Ofcom’s intervention. However, it added that it had reservations about some of the specific proposals.

“We do have some concerns about potential costs of a third-party verification process, and what could turn out to be a potentially cumbersome customer experience.”

Ofcom says it will consult the industry, consumers and other interested groups on the proposals until 23 April and report back in the autumn.

Article source: http://www.bbc.co.uk/go/rss/int/news/-/news/technology-16965994

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